Can I request a copy of all the data voctoto holds about me?

Yes. Submit a data access request via Settings › Privacy in your account, or email privacy@voctoto.best with your registered phone number. We will prepare and send your data export within 3 working days.

Reference

How voctoto Protects Your Personal Data

Q: Who should I contact if I believe my data has been mishandled?

Contact our privacy team at privacy@voctoto.best or via Live Chat between 08:00 and 23:00 WIB. If you remain unsatisfied after our response, you may escalate to the relevant data-protection authority depending on local law.

At voctoto, we collect only the data your account needs to function — nothing more.

Data collected only for account useDANA, OVO, GoPay, QRIS transactions protectedNo data sold to third partiesRetention policy clearly definedYour deletion rights respected

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What Data We Collect and Why

voctoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number, and payment identifiers linked to services such as DANA, OVO, GoPay or QRIS. We log transaction records so your deposit and withdrawal history stays accurate and verifiable. Device identifiers and session

1
data are gathered to secure your login and detect unusual access. We do not collect data beyond what your account requires, and we do not share personal information with advertisers. Access to your data by our internal teams is role-restricted — only staff whose work directly
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involves account management or fraud prevention can view it. Whether and how this policy applies in your region depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct inaccurate records, or submit a deletion request, our privacy support team is…

DATA HANDLING PRACTICES

Six Ways We Handle Your Privacy

We have built our data practices around six principles that apply from the moment you create an account to the point where you request deletion.

Encrypted Storage

All personal data and payment identifiers — including your DANA wallet reference and QRIS transaction tokens — are encrypted at…

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure page performance.

Account Security Logs

Every login attempt, password change, and payment method update on your account is logged with a timestamp and device fingerprint.

Data Retention Schedule

We keep your active account data for as long as your account remains open.

Third-Party Data Sharing

We share your data only with payment processors — DANA, OVO, GoPay, QRIS — and our fraud-detection provider, solely to…

Your Rights and Requests

You have the right to access, correct, port, or request deletion of your personal data.

Your Questions About Our Privacy Policy

Below are the questions we receive most often about how voctoto collects, stores, and handles personal data. If your question is not answered here, our privacy support team is reachable via Live Chat or email every day from 08:00 to 23:00 WIB.

We collect your name, email, phone number, date of birth, and payment identifiers such as your DANA or OVO reference. We also log your device type and IP address for security purposes when you log in.

Your transaction data is shared only with the payment processor you selected — DANA, GoPay, OVO or QRIS — to complete the transfer. It is not shared with advertisers, data brokers, or any unrelated third parties.

Once your account is closed, we delete most personal data within 30 days. Financial transaction records are retained for 5 years where required by applicable financial regulation, then permanently and irreversibly erased.

Yes. Submit a data access request via Settings › Privacy in your account, or email [email protected] with your registered phone number. We will prepare and send your data export within 3 working days.

Open Settings › Privacy and choose 'Request Deletion', or contact us via Live Chat or email. We process deletion requests within 3 working days, subject to any retention obligations under applicable financial regulation.

We use essential session cookies to keep you logged in and optional analytics cookies to improve the site. You can withdraw consent for non-essential cookies at any time through the cookie preferences panel under your account settings.

Contact our privacy team at [email protected] or via Live Chat between 08:00 and 23:00 WIB. If you remain unsatisfied after our response, you may escalate to the relevant data-protection authority depending on local law.

How voctoto Protects Your Personal Data

Reach Us About Your Data

Six Ways We Handle Your Privacy

Encrypted Storage

Cookie Controls

Account Security Logs

Data Retention Schedule

Third-Party Data Sharing

Your Rights and Requests

Your Questions About Our Privacy Policy

01 What personal data does voctoto collect when I open an account?

02 Is my DANA or GoPay transaction data shared with anyone?

03 How long does voctoto keep my personal data after I close my account?

04 Can I request a copy of all the data voctoto holds about me?

05 How do I ask voctoto to delete my personal data?

06 Does voctoto use cookies, and can I turn them off?

07 Who should I contact if I believe my data has been mishandled?

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